Metro announced Thursday short-term solutions to alleged overcrowding on its Expo Line. According to Metro officials, complaints about hot, crowded, smelly commutes have flooded social media since June 23, when Metro cut peak service by 25 percent on the Expo Line.
The change eliminated two trains per hour during peak periods on the line, which carries 60,000 daily riders between downtown and Santa Monica.
— Nathan Pope (@npope32) May 24, 2019
“We’ve heard from the public about Expo Line overcrowding, and we’re working aggressively to identify remedies to help alleviate this situation,” Metro CEO Phillip Washington said. “We appreciate our customers’ patience as we work to correct this issue as quickly as possible.”
While more permanent solutions are found, Metro has added two Expo Line westbound trains to run from about 6:30-7:30 a.m. and 5:45-6:30 p.m. as well as two eastbound trains to run from about 6-7 a.m. and 5-6 p.m.
A third train has been added into the rotation to increase capacity during the line’s busiest times, Metro officials said.
Metro is evaluating how to return Expo Line service to its prior 6-minute headways when the agency reopens a part of the Metro Blue Line in late October. Both line schedules must be coordinated to reduce train congestion delays along their shared operating segment in downtown, especially since Blue Line riders can expect their own 25 percent service cut as construction concludes on that line, officials said.
Some Expo Line trains were crammed to the point that passengers with bicycles, wheelchairs and strollers were stranded on platforms, according to social media reports.